At Hitshirtsus Store, we take full responsibility for the quality of our products. In the event of any defects or faults, we will replace the product with a new one. If customers mistakenly select the wrong size, color, or quantity, they can notify us within 48 hours of placing the order, and we will update the order accordingly. However, we regret to inform our customers that we will not be held responsible for any such errors made after the aforementioned period.
Product Refunds (if applicable)
We are devoted to providing our customers with top-notch products that are made in the USA. If for any reason, you encounter any issues with your order, we are happy to replace it. This includes situations where the product delivered to you is defective, or if it is not the same as the product that you had originally ordered from our website. Kindly email us at [email protected] with a picture of the defective product, so that we can review it and take appropriate measures to prevent any such errors from happening in the future. Our customer service team will assess your request, and if it meets our standards, we will replace your product and ship it to you free of charge.
For all other inquiries that do not meet our standards, please email us at [email protected]. Our customer service team will work with you to determine the appropriate cost for any necessary adjustments. However, please note that we will not be held responsible for any damages caused by washing machines, or any tearing due to hard objects.
Late or missing refunds (if applicable)
In case you have not received your refund and your details are not registered in the system, there could be a few reasons for this. Firstly, please ensure that you have correctly entered all your billing information. Sometimes, there may be a delay in processing your order before you receive your refund. If you have any inquiries regarding your refund or how to check it without incurring any charges, please reach out to us.
Product Refunds For Sale items (if applicable)
If the product does not meet the standards outlined in the Product Refunds section and is considered defective, refunds will be issued in the same manner as regular products.
Exchanges (if applicable)
To initiate an item exchange, kindly send an email to [email protected] with your Order ID. Our customer support team will assess your claim and inform you of our decision within 1-3 business days. If your claim is approved, we will furnish you with a return address.
If the item was identified as a gift during purchase and delivered directly to you, you will receive a gift credit equivalent to the value of your return. Upon receipt of the returned item, a gift certificate will be sent to you via mail. However, if the item was not identified as a gift during the purchase or the gift giver had it shipped to themselves to give to you at a later time, we will refund the gift giver and notify them of your return.
If you are wondering whether to return your item, please note the following information. We will send you a return shipping label along with the address to which the item should be returned. Once we receive your item, we will issue a refund in the same form of payment used for the original purchase. If this is not possible and there are no taxes or duty fees charged on the order/item amount, a full refund will be issued. Please note that the purchase price cannot be adjusted or changed once an order has been placed. In cases where items are shipped internationally, certain tariffs may apply.